Let’s dive in.
1. How Long Have You Been in the Business?
While everyone has to start somewhere, you don’t necessarily want to leave your end of tenancy cleaning to someone new to the business. There aren’t many cleaning services that last, so finding an established maid service that has been around for a longer time will give you peace of mind.
This isn’t to say you shouldn’t go with a new company but aim for a cleaning service that has been around longer.
2. Are You Insured?
Any reputable cleaning service will have proper insurance with a large amount of coverage.
In an ideal world, nothing will go wrong, but on the off chance that it does, you can rest easy knowing any damage will be taken care of. Sure, there are uninsured cleaning services that may offer lower prices, but if something were to go wrong, you’d end up having to pay for the difference that isn’t covered.
That’s why you must ask about insurance before signing anything. Be sure you get a written policy to avoid any confusion.
3. How Do You Prescreen Your Employees?
You want to make sure that the cleaning service you’re about to hire prescreens their employees. This means asking about background checks, references, and hiring practices. Remember, the employees will have access to your home, and you don’t want just anyone entering.
4. Do You Bring Your Own Supplies?
As you look for different companies, be sure to ask if they bring their own supplies. This is important for several reasons.
For one, those cleaning supplies will need to be provided by someone, and that’s most likely going to be you. This will add a significant amount to your cleaning bill because of how much product is used during a thorough cleaning.
Another reason you want to make sure that the cleaning service provides its own supplies is that they’ll be more familiar with the products. They’re less likely to use the wrong type of cleaning product and cause any damage.
5. What Is Your Training Program Like?
When researching what to ask professional cleaning services, asking about their training program should be high on your list. There are a lot of people who leave the cleaning industry and a lot of recent hires. Many employees end up doing jobs with very little training.
The best end of tenancy cleaning services will have a formal, documented, and continuous training program. This not only helps with consistency in quality, but it will ensure that you don’t need to worry about an inexperienced employee in your home.
6. Do Your Employees Have Workman’s Compensation?
The wrong cleaning service won’t have their workers insured. You’ll want to make sure that whatever service you go with, they have workman’s compensation for all of their employees. This is to both protect you and them as well.
If someone gets injured while cleaning your home, you don’t want to be held liable for that. To avoid that headache, ask about the company’s employee insurance.
7. How Do You Guarantee Quality?
The right cleaning company isn’t done once the service is finished; they’ll be sure to do quality checks and follow up calls.
Ask about their quality guarantee to reassure yourself that the job will be done right. There are often people in charge of quality assurance, so if the company you’re considering doesn’t seem to be aware of that, it’s time to look somewhere else.
8. How Do You Set Your Rates?
Price is obviously an important factor when deciding between different cleaning services. One thing you want to ask is about the end of tenancy cleaning prices and how those rates are set. Remember that while pricing isn’t always the best measure of quality, you can trust a company that is more transparent about its pricing.
The goal is to receive the biggest bang for your buck without compromising quality. Before asking, be sure you know the type of cleaning you require — you don’t want to end up paying for more than you need.
9. What if I’m Unhappy With the Services?
It may not be the most fun question to ask, but it is important. After all, any reputable cleaning company is hoping to always improve their services. Be sure to ask what happens if you aren’t pleased with their cleaning services.
Some cleaning services will offer discounts for your next cleaning. If there’s no fix for a less than stellar service, then you might want to reconsider hiring that company. The right service will return immediately and do whatever they have to do to fix the problem or at least offer your money back.
Getting Professional Cleaning Services
You’ve done all the grunt work of decluttering, packing things up, and hiring movers. Now you need to make sure that your place is thoroughly clean before moving out. Not only does this benefit you, but it’s also great for your landlord.
With everything on your mind during a move, you might be overwhelmed by the idea of cleaning — this why it’s important to hire professional cleaning services. But before you hire them, you’ll want to ask them these important questions to guarantee the best service.
Are you looking for the best end of tenancy cleaning service? Check out our prices to get started!